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United Nations NGO Committee on Sustainable Development
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How To Reduce Workplace Conflict And Stress: How Leaders And Their Employees Can Protect Their Sanity And Productivity From Tension And Turf Wars |  | Author: Anna Maravelas
Publisher: Career Press
Category: Book
List Price: $14.99
Buy New: $8.83
as of 9/5/2010 07:51 CDT details
You Save: $6.16 (41%)
New (24) Used (18) from $8.73
Seller: ---superbookdeals
Rating:  31 reviews
Sales Rank: 66,829
Media: Paperback
Pages: 223
Number Of Items: 1
Shipping Weight (lbs): 0.9
Dimensions (in): 8.9 x 6 x 0.5
ISBN: 1564148181
Dewey Decimal Number: 658.1053
EAN: 9781564148186
ASIN: 1564148181
Publication Date: August 2005
Availability: Usually ships in 1-2 business days
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| Features:
| • | ISBN13: 9781564148186 | | • | Condition: New | | • | Notes: BUY WITH CONFIDENCE, Over one million books sold! 98% Positive feedback. Compare our books, prices and service to the competition. 100% Satisfaction Guaranteed |
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Product Description
An alarming 88% of Americans cite hostility, desk-rage, and workplace incivility as top concerns. How to Reduce Workplace Conflict and Stress will help executives, supervisors, and managers-and the people that work for them-protect pride, profit and productivity from these disabling emotions. Protect your career and workplace from the hidden costs of workplace tension and hostility. With How to Reduce Workplace Conflict and Stress, you will learn how to: * Handle the daily onslaught of frustration without losing momentum, mood or confidence. * Avoid the conflict and cynicism that drains profits, resources, and relationships. * Discover why anger makes people irrational, lonely, and depressed and how to quickly calm agitated colleagues and customers. * Experience the fiscal and personal benefits of being "hard on the problem and soft on the people." * Replace bitterness about the past with shared responsibility for the future. * Create a blame-resistant, emotionally resilient workforce. "This is the insider's guide for navigating the frustrations, irritability, and incivility of organizational life. This book nails the problem and provides a beautiful, ground-breaking solution - one that restores pride and protects profits." - Ken Blanchard, co-author of The One Minute Manager and The One Minute Apology.
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| Customer Reviews:
Showing reviews 1-5 of 31
Completely Accurate!!! May 26, 2007
Mik Willy (Minnesota)
9 out of 9 found this review helpful
I just lived through a major work place blow-up with a co-worker whom I've always struggled to get along with. During the blow-up I was repeatedly verbally attacked and accused. I also lost my temper. Being totally devastated, I sought out answers and advice from my pile of waiting to be read professional development books. Maravelas' book was near the top of my pile, so I picked it up. I had purchased it last summer - never opened it up. From the start she was right on with the level of hostility I have witnessed, her description of how we react, and everything else she writes about. I took out my highlighter which I never have done except for course work. My book is now full of yellow highlights.
I felt so strongly about what I had learned, that I mentioned it to our HR rep (who was brought in due to the severity of the blow-up). I also got the courage up to ask my manager to read it. I have never done anything like that before. I felt though, that the more people in the organization who have read the book, the stronger and more effective we can make our organization. This book has definitely help heal some of the wounds caused by the caustic relationship I've had with this co-working. Do I believe that everything will be fine from now on? No, my co-worker has not read the book and would take offense were I to suggest it. That said, I now have a much better understanding of why each of us responded as we did, and I now have some tools I can attempt to use during future interactions.
It's an easy read which I need to reread now that I'm am in a far better frame of mind. Anyone who works in an organization, especially those who are managers or need to work with others should read this book and apply what they read. Don't wait for that major, embarrassing, career hindering blow-up to take place before you do.
The messages stay with you August 7, 2006
Gordon Hall (Aberdeen, Scotland)
6 out of 6 found this review helpful
Anna provides so many messages that simply stay with me in my everyday life. They include avoiding judgement of people and taking time to appreciate the context or the system in which they work. The downward spiral on relationships when I am tempted into hostility and blame. The need to feed the positive loving energy we all have and starve out our negativity, etc etc. This is an inspiring, as well as a very useful, book
A Great and Very Useful Resource November 6, 2006
Randall Van Nostrand (Mill Valley, CA USA)
6 out of 6 found this review helpful
I bought this book after reading an excerpt in 'O' magazine. What initially interested me was the author's approach to making change. The book is even better than I'd hoped. Anna's approach is simple, personal and very practical. And becuase she illustrates her suggestions with stories from her own experience the book is easy to read.
I also liked that I could start trying her suggestions right away- even before finishing the book. Following just two of her recommendations got me through a number of very sensitive and difficult meetings without giving into my usual knee jerk reactions. To date I've sent copies to 3 colleagues and just can't recommend this book enough.
Focusing on Solutions instead of Blame December 9, 2009
Donald J. Obrien (New Richmond, WI)
4 out of 4 found this review helpful
This book knocked my socks off! Gets right to the heart of a critical issue in an elegant way. Maravelas spells out how we can untangle assumptions that are at the root of most conflicts. She shows how to focus on the underlying cause of our frustrations - our own assumptions, misperceptions, and misunderstandings about others' behavior and how we can address the actual problem or issue, instead of allowing ourselves to be distracted and drained by useless `Cycles of Blame.' Tremendous!
Conflict and stress is management in my business. September 10, 2005
Penn Sentrel (St Paul Minnesota)
3 out of 3 found this review helpful
Finally a book for the rest of us. The rest of us being line managers that deal with conflict and stress on a daily basis. Here are some simple and basic sets of common sense steps you can follow to quickly analyze problems and communicate solutions in the workplace.
This book is quick read and I started using its principles after reading the first chapter. I saw instant results as people's eyes lit up with hope that there are someways out of this workplace mess we are in.
Good management and conflict management is often one in the same. Everyone who reads this will recognize situations that we naturally shy away from and thus they become our worse problems. This book stands out in the genre' of self help management by giving you some basic but pivotal psychology to deal with your workplace culture.
The author uses some easy to remember principles that allow you to measure and assess a conflictive situation and start a roadmap to a solution. The heavy lifting you have to do - no book can provide answers for too much work and to little time, but armed with some of these techniques will save you time and money -and return home a happier person.
Showing reviews 1-5 of 31
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